Return Policy

At Tara & Gems, I want you to feel completely happy and confident with your purchase. If, for any reason, you are not satisfied with your jewellery, I’m happy to accept returns under the following conditions:

Returns must be requested within 14 days of delivery.
Items must be unworn, unused and in their original condition, including the original Tara & Gems gift box and packaging.
Return postage costs are the responsibility of the customer.
Customers are responsible for ensuring returned items are securely packaged and safely returned. Tara & Gems cannot be held responsible for items that are lost or damaged in return transit.

For non-faulty returns, the original shipping cost is non-refundable and will be deducted from the refund.
Any loss in value resulting from an item not being returned in its original condition may be deducted from the refund.

Items Not Eligible for Return or Exchange

For hygiene, safety and product-specific reasons, the following items cannot be returned or exchanged:

• Custom-made or personalized jewellery

• Earrings, for health and hygiene reasons

• Items that have been worn, damaged or altered after delivery​

• Sale or clearance items

• Faulty or Damaged Items

If your jewellery arrives damaged or you believe there is a fault with your item, please contact me as soon as possible with photographs and details of the issue. I will be happy to review the matter and work with you to find an appropriate solution.

I take great pride in the quality of every piece I create and carefully inspect each order before it leaves my studio. If you have any concerns about your purchase, please don’t hesitate to get in touch — I’m always happy to help.